Privacy Policy
At Simetra, we take your privacy seriously. This privacy statement explains how simetralife.com (collectively, “we,” “us,” or “our”) collects, uses, shares, and processes your information.
Collection and Use of Personal Data
Personal data refers to information that can be used to directly or indirectly identify you. It also includes anonymous data linked to such information. Personal data does not include irreversibly anonymized or aggregated data that can no longer identify you.
We adhere to the principles of legality, legitimacy, and transparency. We use and process minimal data for specific purposes and implement technical and administrative measures to protect your data. Personal data helps us verify accounts and user activity, promote safety and security, monitor fraud, and investigate suspicious or illegal activities or violations of our terms or policies. Such processing is based on our legitimate interest in ensuring the safety of our products and services.
What Personal Data We Collect
-
Data You Provide:
We collect personal data when you use our products/services or interact with us, such as when creating an account, contacting us, participating in surveys, or using help tools. For purchases, we collect payment data (e.g., card details), billing/shipping information, and contact details. -
Data About Use of Services:
When you visit our website/app, we may collect device type, unique identifier, IP address, operating system, browser type, usage patterns, diagnostic information, and approximate location (using GPS/IP address) to improve our products and services.
How We Use Your Personal Data
We use personal data to:
-
Provide, Improve, and Develop Products/Services:
Analyze data, conduct research, and enhance our offerings based on our legitimate interest. If you participate in contests/promotions, we use your data to administer these programs. -
Communicate With You:
Subject to your consent, we may send marketing communications about our products/services, share updates about your account, or inform you of policy changes. You may opt out of marketing emails at any time by contacting us. With your consent, we may also share your data with third-party partners for their marketing purposes or personalize your experience across platforms.
Note: You may withdraw consent for any of the above uses by contacting us.
Definition and Use of Cookies
Cookies are small text files stored on web browsers to identify devices and store information. We use cookies and similar technologies to personalize content, measure ads, understand user behavior, and ensure a safer experience. The specific cookies we use may vary depending on the websites/services you access.
Disclosure of Personal Data
We may share personal data with strategic partners to provide/products/services or assist in marketing. Data shared with partners is strictly for improving our offerings and advertising and not for third-party marketing purposes without your prior consent.
Data Disclosure, Storage, Transfer, and Processing
-
Legal Obligations:
We may process or disclose personal data to comply with applicable laws in the European Economic Area (EEA) or other regions. For EEA residents, processing is justified under Article 6(1) of the GDPR where consent is required. -
Business Transactions:
In events such as mergers, acquisitions, or reorganizations, we may transfer personal data to relevant third parties. We may also disclose data to protect our rights, enforce terms, investigate fraud, or safeguard users. -
Legal Compliance and Security:
We may disclose personal data if required by law, legal process, or public authorities, or for national security/public importance purposes.
Your Rights
You have the right to access, correct, delete, or restrict processing of your personal data. You may also request a structured copy of your data or lodge a complaint with a data protection authority. To protect your privacy, we may verify your identity before fulfilling requests. In some cases, legal requirements may prevent us from deleting or providing certain data. Contact us to exercise your rights, and we will respond within 30 days.
Third-Party Websites and Services
Our website/products may contain links to third-party sites/services. We are not responsible for their privacy practices or content. This Privacy Statement applies only to data collected by us. We encourage you to review third-party privacy policies before using their services.
Data Security, Integrity, and Retention
We implement reasonable technical and administrative measures to protect your data from unauthorized access. We retain personal data only as long as necessary to fulfill the purposes outlined here, unless longer retention is required by law.
Changes to This Privacy Statement
We may update this Privacy Statement to reflect changes in technology, industry practices, or regulations. Continued use of our products/services after updates means you accept the revised terms. If you disagree, please discontinue use and contact us to close your account.
Contact Us
For questions or requests regarding this Privacy Statement, please contact us at support@simetralife.com