Simetra Warranty Policy

Three-Year Limited Warranty

At Simetra, we believe enduring beauty begins with enduring quality. Each Simetra piece is thoughtfully designed and meticulously crafted to stand the test of time. To honor this commitment, we are pleased to offer a Three-Year Limited Warranty on all eligible Simetra products.

Warranty Coverage

Simetra warrants that your product will be free from defects in materials and workmanship under normal and intended use for a period of three (3) years from the original date of purchase.

This warranty applies exclusively to products purchased:

  • Directly from the official Simetra website or Simetra Amazon

During the warranty period, Simetra will, at its discretion:

  • Repair the product,

  • Replace the product with the same or a comparable model, or

  • Provide an appropriate alternative solution if repair or replacement is not feasible

What Is Covered

This warranty covers:

  • Manufacturing defects

  • Structural or functional issues arising from normal use

  • Faults attributable to craftsmanship or material integrity

All warranty assessments are conducted with care and discretion by our quality team.

What Is Not Covered

This warranty does not cover:

  • Normal wear and tear resulting from regular use

  • Damage caused by misuse, negligence, accidents, or improper handling

  • Damage resulting from exposure to excessive heat, moisture, or chemicals

  • Use of the product in ways not intended or recommended by Simetra

  • Unauthorized repairs, modifications, or alterations

  • Cosmetic changes that do not affect product performance

  • Loss, theft, or damage occurring during transit not arranged by Simetra

Engraved or personalized items are covered for manufacturing defects only; aesthetic variations inherent to bespoke craftsmanship are not considered defects.

Natural Materials Disclaimer

Many Simetra products incorporate natural materials such as wood or bristles. Variations in grain, color, texture, or scent are natural characteristics of these materials and are part of each piece’s unique identity. Such variations are not considered defects and are therefore not covered under warranty.

How to Submit a Warranty Claim

To initiate a warranty request, please contact us through our contact form.

Please include:

  • Proof of purchase

  • A brief description of the issue

  • Clear photographs or videos illustrating the concern

Our care team will review your request and respond with next steps. Processing times may vary, as each claim is evaluated individually to ensure fairness and quality assurance.

Shipping & Handling

If a warranty claim is approved:

  • Simetra will provide guidance regarding return shipping

  • In approved cases, replacement shipping may be covered by Simetra, depending on location and circumstances

All repaired or replacement items will be shipped via standard delivery unless otherwise specified.

Warranty Limitations

This warranty is non-transferable and applies solely to the original purchaser. It does not extend or renew with replacement or repair; the original warranty period remains in effect.

To the fullest extent permitted by law, Simetra shall not be liable for indirect, incidental, or consequential damages arising from the use of its products.

Our Commitment

Your experience with Simetra extends beyond the moment of purchase. Should you ever need assistance, our team is here to ensure your Simetra piece continues to bring beauty, balance, and care into your daily ritual.